How are your juggling skills? Running small to medium sized hotels can sometimes feel like running from one urgent issue to another, but how effective is your set up? With the right tools and prioritisation, you can stay one step ahead of the game. Here are some of our tips for keeping on top and ensuring your guests have the best possible experience.
How are your juggling skills?
In the hospitality, managing a successful hotel is akin to juggling: keeping numerous balls in the air, each representing a crucial aspect of guest experience. This blog is your guide to not just keeping those balls in the air but also adding a few more for good measure. Below we will delve into the strategies and crucial elements of hotel management success; from leveraging digital tools like Mews, Goki, and Bookboost, to mastering team management, harnessing guest feedback, and implementing best practices. Here are our tips for transforming your guest experience.
In the age of technology, digital tools are indispensable for improving the guest experience. We recommend three key tools:
Mews (Property Management System),
Goki (Smart Locks)
Bookboost (Guest Communication).
- Mews: This Property Management System streamlines operations, from booking to checkout. It offers an integrated platform where data can be easily found and presented in a clear way.
- Goki: Smart locks are changing guest room / capsule access. It eliminates the stress of lost keys with a single app whilst also enhancing security, a key concern for guests.
- Bookboost: Effective communication is the backbone of guest satisfaction. Bookboost allows for a seamless interaction with guests by combing requests from multiple platforms into one tool, enabling prompt and coherent responses.
Utilizing these tools collectively creates a cohesive and efficient guest experience, from the moment of booking to post-stay feedback.
Team Management: Prioritizing ‘People First’
Our core value, “People First,” is central to our approach in team management. It’s crucial to invest in the right training and create a workplace where team members are contented and engaged. Here are key strategies:
- Comprehensive Training: Equip your team with the skills and knowledge to excel in their roles with a focus on the importance of guest satisfaction.
- Workplace Satisfaction: Foster a positive work environment where employees feel valued and motivated. This in turn translates to a better guest experience.
- Empowerment and Recognition: Empower employees to make decisions and recognise their contributions, boosting morale and fostering a sense of ownership.
By prioritizing team happiness and development, we ensure that our staff delivers the best service possible, directly impacting guest satisfaction.
Guest Feedback and Review: A Tool for Transformation
Guest feedback and reviews are more than just assessments; they are invaluable tools for continuous improvement. Here’s how we utilize them:
- Actionable Insights: We analyze feedback to identify areas for improvement and implement changes accordingly.
- Personalised Responses: Responding to reviews, both positive and negative, shows guests that their opinions are valued and considered.
- Trend Analysis: Understanding recurring themes in feedback helps in making strategic decisions and enhancing overall guest experience.
Leveraging guest feedback effectively can transform guest experience, making it more aligned with their expectations and needs.
Best Practices: Lessons from Our Capsule Hotel Journey
Our journey with a capsule hotel offers insightful best practices:
- Adapting to Change: We constantly evolved our strategies based on market trends and guest feedback, ensuring we stayed ahead of industry standards.
- Innovative Solutions: Implementing digital tools like Mews, Goki, and Bookboost significantly improved operational efficiency and guest satisfaction.
- Employee Engagement: By keeping our team happy and well-trained, we ensured that our guests always received top-notch service.
- Guest-Centered Approach: We focused on personalizing guest experiences, from tailored communications to addressing specific needs and preferences.
These practices have been instrumental in our success, proving the importance of innovation, employee satisfaction, and guest-centric strategies
As shown through these suggestions, enhancing the guest experience in hospitality requires a multifaceted approach. By embracing digital innovation, prioritising team management, utilising guest feedback effectively, and adopting best practices, hotels can significantly improve their guests stays. Our experience with the capsule hotel is a testament to the effectiveness of these strategies. Afterall, in hospitality, it’s not just about providing a service but about creating memorable experiences.
Contact
capsule services AG
Hirschengraben 40
6003 Luzern
info@capsule-services.com
+41 77 526 3375